Shippping Policy

Shipping Policy

We’re committed to getting your order to you safely and as quickly as possible. Below is everything you need to know about how we ship.

AUSTRALIA:

Tracked Express Shipping: Between 2-5 business days: FREE

OVERSEAS:

Overseas disruptions mean deliveries may take longer than usual. 

Currently shipping to: NEW ZEALAND, UNITED STATES, UNITED KINGDOM, CANADA, CHINA, ITALY, SPAIN, SOUTH AFRICA. All rates and shipping times will be displayed at checkout. 

*Please contact us to let us know if you would like us to ship to your country.

Tracking Your Order

Once your order has shipped, you’ll receive an email with a tracking number so you can keep an eye on your delivery’s progress.

Track your parcel anytime at: auspost.com.au/track

Delivery Issues

If your parcel is marked as delivered but hasn’t arrived, please check:

• Your mailbox and front door

• With neighbours or building management

Still missing? Reach out to us at hello@jostelli.com and we’ll do our best to help.

Important: We are not responsible for lost, stolen or undelivered packages. Please double-check your address before placing your order.

Thank you for supporting circular fashion and giving vintage pieces a new life.

💬 Questions?

We’re here to help. If you have any questions about shipping or your order, contact us at hello@jostelli.com.